Dr. Alex Tan builds custom ChatGPT support systems for Shopify brands — instant, accurate replies around the clock, no extra hires required.
⚡ Only 4 spots remaining this week — spots fill fast.
$3,000+
Avg. Project Value
< 3 wks
Avg. Time to ROI
100%
Coverage, Around the Clock
✓ ChatGPT Certified
AI Support Architect
Why This Matters
Most six-figure brands don't lose revenue to bad products — they lose it to slow, broken, or missing support.
01 — The After-Hours Gap
A shopper asks a question at midnight. No one answers. Six hours later, they've bought from a competitor. That sale is gone — and you never saw it leave.
Avg. revenue per unanswered chat
$127 – $340
02 — The Staffing Drain
"Where's my order?" "What's the return policy?" Your agents spend 80% of their shift on the same 20 questions — expensive busywork. Every new hire adds 3 more weeks before they're actually useful.
Cost to replace one support agent
$4,000 – $7,000
03 — The "Bot" Brand Killer
Rule-based bots loop on menus, misread intent, and frustrate customers. When someone hits a dead end and leaves, your bot didn't just fail — it killed trust. You need AI that reads full context and handles edge cases like a real agent.
Cart abandonment after bot failure
54% of sessions
The Process
A tight, structured build — no guesswork, no downtime, nothing to manage mid-project.
Alex trains your AI on your real support history, store policies, FAQs, and brand voice. It knows your products, your refund rules, how you talk — nothing generic.
Plugs into your existing helpdesk — Shopify, Gorgias, Zendesk, or Reamaze. Every route, escalation, and handoff is configured before launch. No platform changes, no downtime.
After launch, Alex monitors accuracy, tone, and edge cases. Prompts are tightened as real conversations come in — so the system gets sharper over time, not looser.
Integrates with your existing stack
Client Results
"We used to have two agents dedicated to overnight support — they'd come in every morning to a backlog of 60–80 chats. After Alex's system went live, that queue dropped to zero. We saved 40+ hours of labour in the first month and our midnight checkout conversion lifted by 18.4% because customers were getting real answers instead of waiting."
Sarah M.
Founder, Elite Apparel · Shopify · $180K/mo
"I was sceptical. I'd tried two other 'AI support' solutions and both were embarrassing in front of customers. Alex's system was different from day one — it understood our refund policy nuances, handled multi-product order questions, and never went off-script. The $3K paid for itself in under 3 weeks."
David K.
Ops Director, DTC Brand · Gorgias · $95K/mo
ROI timeline
< 3 weeks
100%
Client Retention Rate
40+
Support Hours Saved / Mo
< 3 wks
Average Time to Full ROI
24 / 7
Automated Response Coverage
About Alex
Most agencies disappear after delivery. Alex is the only person who touches your project — from the first audit to final calibration. Message him at 11 PM and you're reaching the person who built it, not a ticketing system.
PhD research in NLP plus years of hands-on e-commerce work. That mix is rare — sophisticated enough to handle complex refund disputes, simple enough to explain to your ops team in ten minutes.
The only metric that matters: did your investment pay off? Not impressions, not readiness scores — just more revenue and less time spent on support.
Limited Availability
Book a free 30-minute call. Alex will map out what an AI support system looks like for your store — no pitch deck, no pressure. Just a real plan, yours to keep.
Book Your Free Strategy Call →Works with your current stack